Frequently Asked Questions
You can find the answers to many frequently asked questions below. If you still need assistance, please get in touch via the contact form. We will get back to you as quickly as possible.
When you purchase music, we provide a download link with your receipt. Due to the large file sizes, they are delivered in zip format, and we recommend downloading to your desktop (preferably with a good wifi connection). However, if you choose to download to a mobile device…
If You Are on an iPhone/iPad (iOS)
Where is my file? When you tap the download link, Safari or Chrome will save the ZIP file directly to your device’s native Files app (usually inside the Downloads folder).
How to open it: Open your Files app, find the downloaded file, and simply tap it once. iOS will instantly unzip the folder and reveal your playable music tracks.
Troubleshooting: If the download seems stuck, make sure you have enough storage space on your device. Large audio files require a small amount of temporary space to unpack.
If You Are on an Android Device
Where is my file? Your phone will download the ZIP archive directly into your Downloads folder.
How to open it: Pull down your notification bar and tap the “Download Complete” alert, or open your phone’s Files app. Tap the ZIP file and select Extract to unpack your MP3 tracks.
Music under license is only provided as zipped downloads. Once downloaded, the tracks can be transferred to mobile devices at a later date.
If you have purchased a home-use ‘sound experience’, the files are delivered as both zipped and unzipped mp3’s. The mobile-friendly ‘unzipped’ files will be marked as such on your receipt. Simply click the file name, and it should play automatically.
Due to the long-form nature of the audio and the large file sizes, we deliver all our audio in high-quality MP3 format. This helps alleviate If the MP3 is zipped, simply click the file to open it.
Yes, the vast majority of our music is available to create your own projects. Feel free to add your own narration, binaural beats, video, or nature sounds. We only stipulate that the music isn’t made available for sale in the exact format you bought it in (with no alterations).
Exceptions
Please note that music from our ‘sound experiences‘ page is not under license and is only available for home use. You can find out more about our licensing in this PDF.
Yes, absolutely! If you have something specific in mind, please get in touch to discuss your options and check availability.
Absolutely! By adding content to the music, you have created a new product. Under the terms of the license, you are free to monetise this product however you wish.